Loving Hut Bankstown

Delicious vegan food
May 14th, 2023

May 12th, 2023

Food : 5/5 | Service : 5/4 | Atmosphere : 5/3 More
Apr 22nd, 2023

Service : 5/1 More
Apr 17th, 2023

One star for the decent food. Service is a big nightmare. Slow and rude. No mention on menu or inside the restaurant that there is extra charge for sharing bowl ( which cost $2) or minimum order per person is one dish. After we ordered two dishes for three people, the lady owner came out and lectured the young waiter publicly that they do not accept two orders for three guests. She then came to inform us that we can oder another dish or accept to be charge $2 to share. We pitied the young waiter thus accepted the extra unwritten charge afraid that the young waiter will have to bare his boss's crude after we left. One of the dish we ordered was out of order so we then changed to something else they have on serving. Another dish we ordered is rice noodle they brought out yellow noodle we still accepted because we did not want to cause trouble to the young waiter. We just thought it is a vegan restaurant so we just have to be calm and treat bad with goodness. It was not the end, when we got the pill it was an extra $6 charge not $2 and the owner reasoned that you had three bowls. That was different to the verbal information they gave us, they said because we misunderstood not that they did not say clearly, the lady also said we should understand that the economy and inflation is hard for everyone. I said ok if you said like that then let me record exactly what you say so publicly everyone will know. She then blowed off and walked to the door saying " that's fine, free of charge for you, you can go" . This is not a mere rudeness but a big humiliation and breach of consumer service rule. "Loving hut" defintely does not spread love. Whoever still supports this kind of business should be careful of their unwritten/ unreasonable rules. For us it is the first and the last. I am also ashamed that they are also Vietnamese.
Apr 11th, 2023