Ella Rouge Skin and Laser Clinics

So neglectful !!!!! Didn't follow safety measures. Customer service so bad. The way they are talking so unprofessional
Feb 21st, 2018

I've been seeing the ladies at this clinic for the past 7 years. From waxing to laser and facials to micro needling, each treatment has always been performed with great care and attentiveness. They always take the time to ask how the last treatment went and how my skin reacted afterwards. I have no hesitation in recommending them and I will continue to use their services for years to come.
Sep 21st, 2017

Attended the Bankstown to ask if expired gift vouchers could be used as they had been misplaced for 2 years and finally found (mum has memory problems). Told no as it was after the date. They took $89 for each voucher then. Very disappointed wouldn't even consider other options. Would not recommend or attend that store.
Feb 13th, 2014

I've been to dozens of beauticians over the years, but nowhere have I encountered such heavy upselling as this salon! I appreciate appropriate product recommendations, but this was ridiculous, from the second I walked in the door to the moment I walked out they were desperately pushing products and services at me. It was 20min after my appointment time before I was even taken into a treatment room. Also, since when does a "full body massage" only cover back, arms, hands and calves?? The skin treatment was good and my skin felt nice afterwards, although I do find it bizarre that despite booking and requesting a facial I ended up with a chemical peel and treatment. But the biggest annoyance was simply that they took no time to ask questions or find out what my routine or lifestyle were or what I might need, and also ignored my clear instruction that I was in a hurry and didn't want to be there any longer than 2 hours max. 2.5 hours after my scheduled appointment (to which I was early) they were still trying to sign me up for packages and sell me more products. Apparently the $375 I spent just wasn't enough. The overall lack of respect for their customers just made the experience unpleasant. Having recently moved I was looking for a new regular beautician, but after this experience I will keep looking.
Mar 10th, 2014