Nick Scali Furniture

May 15th, 2023

Absolute joke! Nick scali service is amazing till you pay in full, they could careless after that! Lied about delivery time 7 months literally received a full house furniture in droplets dining chairs came 2months before the table. By the time my coffee table arrived the leather lounge stitching had already come undone and cushioning had collapsed this furniture was for a house with no children (a couple). Delivery company they use take per flight of stairs and were a nightmare to deal with. And before responding to this message with "im sorry to hear this" bullcrap! please stop embarrassing yourselves and go fix your service team rudness. Sold them for much less then what I bought them for to get rid of them. Just recently bought from king furniture amazing quality amazing service definitely will never go back to cheap quality like Nick scali again. Horrible experience!
Jan 15th, 2023

The worst customer service. We put a down payment for a lounge June last year. Nick Scali agreed to deliver it in September. Instead they deliver in December. We called the store they never answer the phone, if they answer, they will tell you a manager will call you back, of course the busy manager never call back. After delivering the lounge, it was faulty, We arranged a service, the next available is after 1 month and 10 days. As with all Nick Scali staff, the service never showed, we called again Nick Scali claimed that the next available service is in 1 month. Thank you very much Nick Scali, we waited extra 3 month for the product delivery and now we have to wait at least 2 months to fix the expensuve piece of junk you delivered.
Jan 1st, 2023

The customer service during delivery was not up to the standard. Delayed delivery after 3 months wait with no apology. Tried to coarce me to pay balance before delivery while I was away, although the sale invoice clearly had the pay on delivery option in it.
Dec 25th, 2022

A massive store with plenty of parking. Sales staff were very friendly and knowledgable. Lot of different furnitures to choose from.
Dec 20th, 2022