Masa Jewellery

WOW!! I thought I was the only one dissatisfied with their customer service, however after checking their ratings and reviews, Im glad I was not the only one to feel such a way. Anyway bad customer service, rude, rude, extremely rude!!! Never again!!!
May 7th, 2023

I was screamed at! Threatened and violated of my personal rights! A customer or I should say a person should not be treated in such a derogatory manner! There was not one moment for me to express my self as a customer of my unsatisfied purchase, instead I was humiliated by the owner of the store for trying to explain my concerns. I advise the manager of the store to take some lessons on customer service skills, learning skills on how to work professionally, which includes being polite, understanding, listening while someone is talking and not raising your voice when you have nothing else to defend yourself with! I understand where all the profits go to now, the facade presented upon her face :)
May 7th, 2023

I am writing to express my extreme dissatisfaction with the customer service Of this place, completely rude dont know how to speak to customers, Quilty of product is basic and a rip off.
May 7th, 2023

Woww absolutely shocked walked in a few days ago to look at some items I had the intention of buying up until i witnesses two young ladies being yelled at and spoken about in such a foul manner by what it looked like to be the manager (in Arabic).That is not the way to run a business or treat a human being !!!!! First and last time I step foot into that shop
May 6th, 2023

Do not shop here unless youre willing to be RIPPED OFF!! The owner seemed genuine and on the halal when I made my purchase, only to find out days later she ripped me off by hundreds in comparison to the at the time price of gold and to other competitors. I called a couple days later to confirm what I had noticed yet she screamed at me through the phone and did not give me an opportunity to explain myself. When I visited the store to get a refund back she yelled at me and I felt very violated, clearly her being so defensive proved my point. I stayed quite. She did whatever she could to not give the refund. She used very abusive language and was extremely arrogant towards me and my sister. This is a warning to others, to shop somewhere that wont rip you off. Also know that if youre unhappy with the product she will make you feel so bad about the situation, she is only nice until you purchase something. I have proof of her abuse towards me as well. Not to mention she makes up her own consumer policies . SHE HAS NO HUMAN DECENCY TO TAKE POSITIVE CRITICISM BY HER CUSTOMERS AND HER ONLY FORM OF LANGUAGE IS TALKING OVER YOU AND MAKES YOU FEEL THREATENED.
May 6th, 2023