Harvey Norman @ Domayne Auburn

very bad experience, one hour pick up is a joke, they just sent out email by default within an hour and telling you the item/s are ready to pick up in the store, but actually, no one really go to the shelf or store room to pick and put it somewhere, wait for the customers to pick up. ordered an item, received the sms/email about the item is ready to pick up.. went to the store and want to pick it up, they spent more than 5 mins to locate the item but finally, the item not in their store, asked me to go to their warehouse to pick it up, their warehouse is not somewhere at the back of the building, it is in silverwater, roughly 1km away from driving, they didn't give me any option.. just ask me to go there and pick up.. omg,, did they consider if i was catching public transport? then, i may need to find a way or walk 15-20 mins to find their warehouse in silverwater. drove there and as expected, no one know where is the item or they didn't prepare the customer will come to pick it up.. spent another 5-10 mins and locate the item.. very poor experience and Harvey will be my last option when i need to buy something. good luck.
Apr 8th, 2023

I just bouhgt camera z30 nikon around 5pm on saturday. this guy is not honest and rip-off me . do not trust him. I am really upset never forget him. he is asian guy. please becareful guys.
Mar 2nd, 2023

Chris and elleesha are Harvey Norman electrical are amazing and top notch service and advice
Feb 24th, 2023

Unreliable people especially in Laptop department. Don't trust them Don't buy anything from them Rude and lier staff.
Jan 23rd, 2023

Ordered a Tv by click and collect and got the confirmation the next day with details on email where they indicated the store adress. Went for 1 hr drive from where i live to pick up but they said the tv is at the warehouse and not here. Showed them their email with pick up adress and the guy said " may be it's a technical problem and we can't do anything ". The warehouse was closed already at 5pm and he told me to come tomorrow. Now, I don't want that tv anymore, and I'm trying to cancel the order. Very disappointed with their answer like it was my fault to be at the shop and not at the warehouse. Pathetic!
Jan 22nd, 2023