Baby Bunting Auburn

May 7th, 2023

Do not buy any product from this store.. the customer support of this store doesnt even deserve 1 star. I bought a baby high chair and used after a month as my baby was not old enough to use it. After I started using it I noticed the brakes on that chair was moving even when the brakes were on. Since my baby started crawling she push the chair often and chair tends to fall. I live in one bedroom apartment and when I called the store stating the issue with the chair, she said its already more than a month and is used so they cant do anything. She asked what kind of flooring you have and I said its tiled. That lady on the phone gladly told me with tiled flooring, wheeled high chairs breaks wont work properly. I was like seriously and if you guys already know the issue with the product why are you selling it or not warning the customer about the potential risks. Her answer was oh we dont ask customers what kind of flooring they have. I think in Australia most property have tiled/smooth flooring. And her great advice was like supervise your child or fold the chair and put it behind the door. Seriously? baby bunting staff are very good in giving advice rather than helping. Staff should be able to give advise on risk associated with the product specially to first time parent rather than useless suggestions. If anything happen to my baby while using the chair who will take responsibility?
May 5th, 2023

The staff at this store are incredibly rude. Won't be returning.
Apr 26th, 2023

Worst customer service ever the lady was so rude and should not be working in customer service
Apr 17th, 2023

Very bad service, I visited yesterday with my toddler and obviously my toddler would be running and picking up some items and be active in the shop. But the older lady works there was really rude and cranky and told us very angrily to put items back on the shelf. That really triggerred us and we left the store immediately. We were going to buy a stroller and some toddler feeding items there but didn't like to attitude and athmosphere the staffs were creating in the store. Really bad customer service and will never go there again. I suggest to not go there and get treated like us. Very disappointed.
Apr 17th, 2023