Snap-on Tools Australia & New Zealand

my ratchet was lost upon returning it for a refund, although David sent this issue higher up and I was provided with a refund for benefit of the doubt, thank you :)
Mar 8th, 2023

Nov 4th, 2022

Im disappointed to be writing this as I very much like snap on tools however my mind has been changed due to a recent experience with snap on, have been purchasing snap on for the last couple years as an apprentice with no issues at all. Had a very good sales rep who was all ways helpful with purchases, warrantys and everything. He recently left snap on and shortly after my $7000 tool box fell on its face after having more than 1 draw open which is not what I am writing to complain about even though I thought the box would have been supported better. There was absolutely no assistance in getting a new box with snap on which I was happy to pay for with my account however snap ons excuse was pretty much we cant help until you get another rep which is very difficult having $7000 worth of tools and box all over the place because the box couldnt open or close properly. As I have a trade card with snap on I called snap on trade card and was referred to customer service who quickly referred me back to trade card who then told me they couldnt help and I would have to wait months until we got a sales rep (all whilst sounding very keen to get off the phone with me) As the calls continued I was told I could not legally sell the box as I still was paying it off, I was also told they couldnt give me credit for it unless I bought a new snap on box with cash upfront, I then asked if I could upgrade my box as I was looking to do so anyways but was then told I couldnt add credit to my trade account as I was too new even though I had already payed off about $5,000 without ever missing a payment which pretty much leaves me with the options, scrap the box and buy a new one from another company or fork out another $7,000 - $10,000, overall there has been little to no assistance from snap ons multiple departments which you think there would be after spending so much money and being a good customer of theirs. I really hope snap ons customer service improves and one day I will own another tool box from them.
Aug 30th, 2022

CAUTION CAUTION CAUTION CAUTION Very unprofessional . The staff is very helpful but the manager just refuse to return the emails or phone calls. He insisted the local Rep to sell faulty product you open the package and they wont work than will keep making promises through his staff to get is returned or refund but refuse to communicate so you keep yelling at staff. one of the staff have send him over 20 emails but he choose not to return any email. I
Jul 27th, 2022

Jul 18th, 2022