Mercure Sydney Blacktown

May 28th, 2023

We stayed as a family here for 2 weeks and the staff looked after us so well. Special mention to the Front of House staff, Faisal and Amanda. Our rooms were clean and comfortable and right next door to the Workers Club for a good meal. The breakfast at the Mercure was very enjoyable. Would recommend staying here. Rooms : 5/5 | Service : 5/5 | Location : 5/5 Hotel highlights Quiet, Kid-friendly, Great value More
May 24th, 2023

We booked and paid for 3 rooms - 2 queens and 1 King. On arrival our rooms were over 2 floors and there was no king (we were instead given a twin and then upon complaint a queen). When we approached staff we were told they could not accommodate rooms together as they were full (after we specifically included this in our booking and rang directly days before to ensure they could accomodate this). As for the King we were told they dont have kings at this hotel? When asked why it was was advertised we were told thats not their problem and there is nothing we can do about that - we asked for the difference to be refunded and were told they cant do that .. 3 weeks later and still waiting for a call back. 2 of the rooms we received were disgusting and looked like they had received only a basic clean (the floors, shower, toilet and lounge were filthy we didnt need to look further).As if this wasnt enough our evening got worse as we then had 2 separate fire alarms go off between midnight and 6am leaving all guests outside in the cold for approx. 30 mins each time. I would expected the hotel to contact guests post this experience however nothing were were not even asked to complete a post stay review. Still nothing after our complaint and request for a call back and credit for the room we never received. We were in town for a funeral I did mention this to the staff at booking and then at arrival - it made no difference Accor are simply after money I will never stay in another Accor hotel and I will tell as many people as I can to do the same
May 17th, 2023

Basically told the non functioning heating/cooling is "just fine and dandy" booked in for a long stay after Novotel West HQ won't extend in the Sydney rental crises. Lazy robbery exemplified Accor group Rooms : 5/1 | Service : 5/1 | Location : 5/2 More
May 15th, 2023

Wouldn't let me book my accommodation online. When I called up for assistance they couldn't help, then gave me another phone number which didn't work. Waste of time.
Apr 25th, 2023