Sydney Steel Windows & Doors

I'm so grateful to the team at Sydney Steel Windows and Doors for making my dream doors! They've surpassed what I had envisioned... The quality and craftsmanship are simply outstanding. They add a remarkable aesthetic to my home. A big thank you to the team for their guidance and creativity throughout the design process!
Jan 17th, 2024

I am beyond happy with my windows and doors. The products not only look impeccable but i received great customer service through out my experience. I was able to sit down and design my doors with the team and tell them exactly what i want.Great product. I would 100% order these again. Well done
Dec 11th, 2023

If Zero stars was possible, thats what Id pick. 1 star is high praise for a business that taken nearly 2 years now for a set of doors that were ordered in 2021. The attitude and disrespect is beyond comprehension. Terry Chai is the rudest person to deal with. Zero communication and customer skills. Has no problem screaming and yelling at the customer who has an 1000% right to be frustrated when thousands of dollars have been paid, and the item not delivered nor any answers for when. Added to this is the zero forthcoming communication. I still have to constantly chase after all this time. It is beyond words and the most awful business to deal with. Do not venture anywhere near this business. Owner Wayne Philips is also completely unresponsive. Come on, when its been this long and the doors are still not ready, step up and take some ownership! We still dont have the doors nor is a date been given (after the date that was yet again given for the umpteenth time as the delivery date went undelivered) with no prior communication that they werent going to meet this date that is now nearly 3 years in. Never mind the other 8 times the door has been ready and then theres an issue with the glass (4 times now). BUYER BEWARE. I cannot even express in words the magnitude of the attitude Ive had to deal with. Zero remorse, or apology from them. Instead Terry will yell and scream at you and the attitude is as if the doors were ordered last week and the customer is being unreasonable . Unbelievable. An official complaint to the relevant authority in NSW has been filed and if legal action needs to be taken, it will.
Apr 14th, 2023

Poor quality workmanship Did not deliver door to design. Paid the same price as. A Zen door but have an inferior product. Spot welding splotches throughout. A 4 week job ended up being 16 weeks. No communication from Sydney Steel Windows and Doors and no rectifications offered.
Feb 23rd, 2023

They putting in my door soon and i know they going to do a amazing job!! Cant wait to see the beautiful steel door.
Jun 1st, 2022