Regal Homes

Guy tried to run someone down in carport of bunnings
Feb 22nd, 2023

Critical: Professionalism, Quality, Value
Dec 9th, 2021

Positive: Professionalism, Punctuality, Quality, Responsiveness, Value
Apr 1st, 2021

very very cool house
Mar 22nd, 2021

I hardly ever write reviews especially bad ones, but I feel in this instance I must. I cant speak of the quality of the build as we never actually ended up going ahead but the customer service was disgraceful. Our solicitor sent an extensive email asking to amend certain things in the contract and reasons as to why, following that I received an email from their sales manager with bullying context as if we had done the wrong thing. Firstly I understand some people use a standard contract whether it be a HIA or Master Builders BUT no two sales are the same and we were in every right to request these changes and if they had given a reason as to why it was unreasonable we would have been happy to negotiate. It made us feel threatened and there was no way we were proceeding after being treated like that. I even got a phone call the day after from one of the office managers apologising and saying that he was wrong to send an email like that and it was out of line. We had heard things from people we know about bad experiences before and after with the build with Regal but decided to give them the benefit of the doubt. Im so glad we never proceeded. Just because someone has over 30 years of experience does not mean they are a good builder or have a good reputation Canberra is a very small place and word gets around. I hope no one gets treated like we did and recommend people do their research.
Feb 4th, 2021